Cancellation Policy

• Either party may terminate with 14 days' written notice.
• On termination you pay for all completed milestones and work in progress up to the effective date, with the deposit retained and credited toward that amount (see the Refund Policy); we hand over everything paid for, including in-progress work in its current state.
• Cancelling before the start date is governed by the deposit rules in the Refund Policy.
• We may terminate immediately if invoices are more than 21 days overdue or if you materially breach the Terms; the same payment-for-work-done rule applies.

• After the 90-day minimum, either party may end the engagement with 30 days' written notice; the engagement continues through the notice period.
• Within the first 14 days, early termination is available under the pro-rata terms in the Refund Policy.

A project may be paused once, by written agreement, for up to 30 days. Beyond that, the reserved slot is released, and resuming depends on availability and may be re-quoted.

One-time digital purchases are non-cancellable once delivered; see the Refund Policy for the 7-day refund window.

Email samrat@samrat.co with the subject "Cancellation", your engagement or order reference, and the desired effective date. We acknowledge within 48 hours and confirm the wind-down plan, final invoice, and handover in writing.