Terms of Service

The Site and our services are offered to businesses and to individuals acting in a professional capacity, aged 18 or over. By engaging us you represent that you have authority to bind the business you act for.

We provide, by engagement:

• MVP Development — fixed-scope product design, build, and launch.
• AI Systems & Automation — project-based systems built into a client's operations.
• Private Advisory — monthly engagements with a 90-day minimum.

Every engagement begins with a written brief or diagnostic and is confirmed by a proposal or SOW stating scope, deliverables, timeline, and fees. Work outside the agreed scope is quoted separately before it begins.

Timely delivery depends on you. You agree to provide accurate information, timely feedback (within 5 business days unless agreed otherwise), and access to the accounts, systems, and materials the work requires. Delays caused by missing input extend timelines accordingly and do not entitle you to a refund. You are responsible for ensuring materials you provide do not infringe third-party rights.

• Project engagements are secured by a deposit stated in the proposal; remaining fees are invoiced against milestones.
• Advisory is billed monthly in advance.
• Invoices are due within 7 days of issue unless the SOW states otherwise.
• Overdue amounts may accrue interest at 1.5% per month, and we may suspend work until payment is received.
• Fees are exclusive of taxes; you are responsible for any taxes applicable to you.
• A milestone you do not object to in writing within 14 days of handoff is deemed accepted.
• We may require payment by bank or wire transfer for invoices above $10,000.

Refunds and cancellations are governed by the Refund Policy and Cancellation Policy.

If you believe an invoice or charge is wrong, tell us in writing first — we will work with you in good faith for 15 days to resolve it. Initiating a card chargeback or payment dispute without first doing so is a material breach of these Terms.

If a chargeback is raised on work that has been delivered or deemed accepted, all licences and IP assignments for the affected deliverables are suspended until the amount is repaid, and you are responsible for the chargeback fees and reasonable costs of collection.

On receipt of full payment for an engagement, the deliverables created specifically for you are assigned to you.

We retain ownership of everything that existed before or exists independently of your engagement: our pre-existing code, internal tools, templates, prompts, frameworks, and generalized know-how. Where any of it is embedded in your deliverables, you receive a perpetual, non-exclusive licence to use it as part of those deliverables.

Content on the Site (essays, copy, design) is ours and may not be republished without permission.

Unless we agree otherwise in writing (for example under an NDA), we may identify you as a client and describe the non-confidential nature of the work in our portfolio and marketing.

Our work product may incorporate output from artificial-intelligence models. AI output can contain errors and, in rare cases, may resemble third-party material. We review deliverables professionally before handoff, but you are responsible for final review and for the legal and regulatory compliance of how deliverables are used in your business, including in regulated industries.

We warrant professional, workmanlike services. We do not warrant business outcomes — revenue, growth, funding, conversions, or any other metric depend on factors outside our control, and nothing on the Site or in a proposal is a promise of results. Nothing we provide is legal, financial, or investment advice.

For project engagements, we will fix defects in delivered work reported within 14 days of handoff at no charge, where the deliverable does not materially conform to the SOW. Beyond that window, and for issues caused by third-party changes or modifications made by others, work is quoted separately. Otherwise the Site and deliverables are provided "as is" to the maximum extent permitted by law.

Each party will keep the other's non-public information confidential and use it only for the engagement, for three years from disclosure. This does not apply to information that is public, independently developed, or required to be disclosed by law.

During an engagement and for 12 months after, neither party will solicit for employment the other's personnel or contractors who were involved in the engagement, without written consent.

To the maximum extent permitted by law, our total aggregate liability arising out of the Site or any engagement is limited to the fees you paid us in the three months before the event giving rise to the claim. Neither party is liable for indirect, incidental, consequential, or punitive damages, or for lost profits, revenue, or data. Nothing limits liability that cannot be limited by law.

You will indemnify us against third-party claims arising from materials you provide, your use of deliverables in violation of law, or your breach of these Terms.

We are an independent contractor. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship.

Neither party is liable for delay or failure caused by events beyond reasonable control, including outages of third-party platforms and model providers, provided the affected party resumes performance promptly once the event passes.

Any digital products sold through the Site are processed by our payment provider as merchant of record and are additionally governed by the Refund Policy and Delivery Policy. Purchase grants a personal, non-transferable licence; redistribution and resale are prohibited.

These Terms are governed by the laws of India. The parties will first attempt to resolve any dispute in good faith within 30 days of written notice; failing that, disputes are subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

We may update these Terms for future use of the Site and future engagements; the current version lives at this page with the date above. The version in force when an engagement is confirmed continues to govern that engagement unless we agree otherwise in writing. If any provision is held unenforceable, the remainder stays in effect. These Terms plus any SOW are the entire agreement between us regarding their subject matter.

Questions about these Terms: samrat@samrat.co.