Refund Policy

• Before work begins: if you cancel more than 14 days before the agreed start date, your deposit is refunded in full less any payment-processing costs. Within 14 days of the start date, 50% of the deposit is refunded — the reserved slot has real cost.
• After work begins: the deposit is non-refundable and is credited against the value of work performed. If the engagement ends early under the Cancellation Policy, you pay for completed milestones and work in progress, with the deposit counting toward that amount; prepaid amounts beyond the greater of the deposit and the value of work performed are refunded.
• Completed milestones that were accepted in writing, or not objected to in writing within 14 days of handoff, are deemed accepted and are non-refundable — without prejudice to the Non-conforming work section below.

• Terminated within the first 14 days of the engagement: pro-rata refund of the unused period, less a 30% initiation fee.
• After 14 days: invoiced fees are non-refundable. On termination under the Cancellation Policy, you are billed through the end of the notice period and nothing beyond it; any amount prepaid past the end of the notice period is refunded pro-rata.

If a delivered milestone does not materially conform to the SOW, tell us in writing within 14 days of handoff. We will fix it at no charge first; if we cannot make it conform within a reasonable period, you are entitled to a refund of the fees paid for that milestone. This remedy does not cover changes of mind, new requirements, or issues caused by third-party platforms.

Digital products purchased through the Site carry a 7-day refund window, provided less than 20% of the material has been accessed (assessed on an honor-system basis). Refunds return to the original payment method via our payment provider.

Email samrat@samrat.co with the subject "Refund request", your invoice or order reference, and the email used at purchase. Approved refunds are processed within 5–10 business days to the original payment method; when funds appear depends on your bank.

• Work already delivered and accepted, subject to the Non-conforming work section above.
• Third-party costs incurred on your behalf (infrastructure, licences, API usage) once spent.
• Time lost to your unavailability after the schedule was agreed.